Privacy Policy

This policy explains what information shokz-online.com collects when you browse or buy from our website, why we collect it, how it is used and protected, and the choices available to you. We keep our data practices simple and limited to what is genuinely needed to run the store well.

1. Information You Give Us

We collect the information you provide directly when you place an order, create an account, subscribe to our emails, or contact our support team. This normally includes your name, delivery address, email address, telephone number where provided, order details, and the content of any message you send us. We only ask for the information we need to complete your order and to help you afterwards, and we do not require you to provide information that is not relevant to that purpose.

2. Information Collected Automatically

When you visit our website, certain technical information is collected automatically. This typically includes your device type, browser type and version, operating system, approximate location derived from your network address, pages viewed, links clicked, time spent on pages, and the website or source that referred you to us. This information is used in aggregate to understand how the site performs, to identify and fix problems, and to improve the experience for everyone who visits.

3. Cookies and Similar Technologies

We use cookies and similar technologies to keep your cart working as you move between pages, to remember your preferences, to keep you signed in where you have an account, to measure how the site is used, and to show you relevant advertising on other platforms. You can control or delete cookies through your browser settings at any time, and you can usually set your browser to refuse cookies from specific sites. Please note that disabling certain cookies may affect how parts of the website function, including your shopping cart.

4. Payment Information

Payments are processed by established third-party payment providers. We do not store your full payment card number on our own systems, and we do not have access to the complete card details you enter at checkout. Our payment providers receive the information necessary to authorise and process your transaction, and they handle that information under their own security standards and privacy terms. We receive limited information about your payment, such as the payment status, the amount, and a reference used to match the payment to your order.

5. How We Use Your Information

We use the information we collect to process and deliver your orders, to confirm and track shipments, to handle returns and refunds, to respond to your questions and requests, to send service messages about your order, to detect and prevent fraud and abuse, to maintain the security of our website, to measure and improve our products and services, and to send you marketing communications where you have asked to receive them. We do not use your information for purposes unrelated to running our store and serving our customers.

6. Sharing Information With Others

We share information with service providers who help us operate the store, and only to the extent they need it to perform their function. These providers include payment processors, delivery carriers, warehousing and fulfilment partners, email and communication platforms, analytics providers, advertising partners and information technology providers. We require these providers to handle your information responsibly and to use it only for the services they provide to us. We do not sell your personal information to third parties for their own independent use.

7. Marketing Communications and Your Choices

If you subscribe to our emails, we will send you product news, offers and updates. Every marketing email we send includes an unsubscribe link that works immediately and without any requirement to explain your decision. You can also contact us and ask to be removed from our marketing list. Please note that even after you unsubscribe from marketing messages, we will still send you essential service messages relating to orders you have placed, because those messages form part of the service you have requested.

8. Data Retention

We keep personal information for as long as it is needed for the purposes described in this policy. Order information is retained so that we can handle returns, refunds, service enquiries and accounting requirements. Marketing contact details are retained until you unsubscribe or ask us to remove them. Where information is no longer needed, we delete it or make it anonymous so that it can no longer be linked to you.

9. Keeping Information Secure

We take reasonable technical and organisational measures to protect the information we hold, including encrypted connections, access controls and restrictions on who within our organisation can view customer information. No method of transmitting or storing information is completely secure, and we cannot promise absolute security. We continually review our practices and act promptly on any issue we identify, and we will notify affected customers where a security matter requires it.

10. Your Choices and Requests

You may contact us at any time to ask what personal information we hold about you, to request a copy of it, to ask us to correct information that is inaccurate or out of date, or to request that we delete information we no longer need to retain. We will respond to your request and, where we are able to act on it, we will do so within a reasonable period. If we are unable to fulfil part of a request, we will explain why rather than simply declining it.

11. Information Relating to Children

Our website and products are intended for adults. We do not knowingly collect personal information from children, and we do not direct our marketing to them. If you believe that a child has provided personal information to us, please contact us and we will take steps to remove that information from our systems.

12. Third-Party Websites and Services

Our website may contain links to websites and services operated by other companies, including social media platforms and payment services. This policy applies only to shokz-online.com. When you follow a link to another website, or when you use a third-party service, the privacy practices of that provider apply to the information you share with it. We encourage you to review the privacy information provided by any service you use.

13. Updates to This Policy

We may update this policy from time to time to reflect changes in our practices, our services or the way our website operates. The current version is always the one published on this page, and it applies to your use of our website and to orders placed while it is in effect. Where a change is significant, we will take reasonable steps to bring it to your attention.

14. Contacting Us About Privacy

If you have a question about this policy, or about how your information is handled, please contact us. Our team will answer your question directly and, where you are making a request about your own information, will explain what happens next. Privacy enquiries are handled by our customer support and business teams depending on the nature of your request.

Privacy enquiries

Customer support: support@shokz-online.com

Press and media: press@shokz-online.com

Wholesale and business: wholesale@shokz-online.com