Shipping Policy

Every order placed on shokz-online.com ships free of charge, to every destination we serve, with no minimum spend, no subscription and no shipping fee added at checkout. This policy explains how your order moves from our warehouse to your door, what to expect at each stage, and what to do if something does not go according to plan.

1. Free Shipping on Every Order

Shipping is free on all products, for all customers, on every single order. There is no minimum order value, no threshold you need to reach, and no coupon you need to find before free shipping applies. The price you see on the product page is the price you pay at checkout, and delivery is included in it. We treat free delivery as a standard part of shopping with us rather than as a promotion, which means you never need to add extra items to your cart simply to qualify for it.

2. Currency and Pricing

All prices displayed on shokz-online.com, and all charges processed through our checkout, are stated in United States Dollars (USD). Product prices, order totals, promotional discounts and any applicable charges are shown in USD throughout the browsing and checkout experience so that you always know exactly what you are paying. If your card or payment account is issued in another currency, your bank or payment provider may apply its own conversion rate and any conversion fee it charges; those amounts are set by your provider and are not charged, collected or controlled by us.

3. Order Processing Time

Orders are processed and prepared for dispatch within one to three business days after your order is confirmed. Processing includes payment verification, order review and packing. Business days exclude weekends and public holidays. During periods of unusually high demand, such as major promotional events, processing may take slightly longer than the standard window. If your order is expected to be delayed beyond the normal processing period, we will contact you at the email address provided with your order and keep you informed until it ships.

4. Delivery Time

Once your order has been dispatched, delivery takes an estimated six to twelve days. This delivery window applies to all orders we accept, and we do not operate separate domestic and international delivery schedules. The same estimated timeframe applies whether you are ordering from a major metropolitan area or a smaller regional address, and the same timeframe applies to every destination we serve. Delivery estimates begin from the date of dispatch, not the date the order was placed, so the total time from order to arrival is normally the processing period plus the delivery period.

5. Expedited Shipping

Expedited delivery options are available for customers who need their order sooner. Where an expedited service is offered for your destination, the available options and their own estimated delivery windows are presented at checkout before you complete your purchase, so you can compare them and choose the service that suits you. Selecting an expedited service does not change our standard processing time, but it shortens the time in transit. Expedited options are subject to availability for your delivery address and will only be displayed if they can be reliably fulfilled.

6. Order Tracking

Every order is dispatched with tracking. Once your parcel leaves our warehouse, a tracking reference is issued and sent to the email address you provided at checkout. You can use that reference to follow your parcel from dispatch through to delivery. Tracking information can take up to a short period to become active after the reference is issued, because carriers must scan the parcel into their network before the first tracking event appears. If your tracking reference shows no movement for an extended period, please contact our support team and we will investigate on your behalf.

7. Delivery Address and Accuracy

Please check your delivery address carefully before submitting your order. We dispatch to the address exactly as it is entered at checkout, and we are unable to correct an address once a parcel is in transit. If you notice an error in your address, contact us immediately and we will do our best to update the order before it is packed and dispatched. If your parcel is returned to us because the address provided was incomplete or incorrect, we will contact you to arrange redelivery once the parcel is back in our warehouse.

8. Undeliverable and Unclaimed Parcels

If a delivery attempt is unsuccessful and the parcel is held at a local collection point, please collect it within the period stated by the carrier. Parcels that are unclaimed and subsequently returned to us will be processed in line with our Refund Policy. If a parcel is returned to us because our carrier was unable to complete delivery after reasonable attempts, we will notify you and offer either a redelivery or a refund for the value of the goods, in accordance with our Refund Policy.

9. Split Shipments and Multiple Items

If your order contains more than one item, we may dispatch the items separately so that you receive each one as quickly as possible. Where an order is shipped in more than one parcel, you will receive a separate tracking reference for each parcel. Split shipments do not affect the delivery estimate for your order as a whole, and they do not create any additional shipping charge, because shipping is always free.

10. Delays Beyond Our Control

Occasionally, delivery may be affected by circumstances outside our control, including severe weather, carrier network disruption, customs processing or other events that slow movement between countries. When this happens, we will keep you informed and work with our carriers to get your parcel moving again as quickly as possible. Delivery estimates are provided in good faith based on the performance of our carriers, but they are estimates rather than guaranteed arrival dates, and we appreciate your patience when unforeseen events affect the network.

11. Import Charges and Local Requirements

We cover the cost of shipping your order. Any charges that a destination country or its customs authority may apply to an imported parcel, including import taxes, duties or handling fees, are determined by that authority and are the responsibility of the recipient. We do not add or collect such charges, and we are unable to predict or calculate them for you in advance. If a parcel is held pending payment of a charge, the carrier will normally contact you directly with the details and the available ways to resolve it.

12. Changing or Cancelling an Order Before Dispatch

If you need to change or cancel your order, contact us as soon as possible. We will accommodate requests wherever the order has not yet been packed and dispatched. Because our processing time is short, changes are best requested within the first few hours after purchase. Once an order has been dispatched, it can no longer be changed in transit, but you may still return it under the terms of our Refund Policy.

13. Questions About Your Delivery

If you have any question about the status of your delivery, the progress of your tracking reference, or the estimated arrival of your order, please contact our support team. Please include your order number and the email address used at checkout so that we can locate your order quickly and give you a clear, accurate answer the first time.

Shipping enquiries

Customer support: support@shokz-online.com

Press and media: press@shokz-online.com

Wholesale and business: wholesale@shokz-online.com